EZ Systems Under Warranty, Replacement or Restock / Refunds Form

Return Request Form for Under Warranty Repair, Replacement or Restock / Refund

This https:// secure form is for sending product back under warranty for repair, replacement or refund / restock.

Instructions:
1. Please fill out and submit this form by pressing the submit button at the bottom of this page.
2. We will then email you a return number. Replies for under warranty, replacement or refund requests may take 1 to 3 days.
3. Then ship your unit to the address instructed by our returns department. We have several locations for returns.
4. Write the return number on the outside of the shipment.
5. Please insure your shipment against possible damage with your shipper.
6. Keep your return number for future reference & for when corresponding with our returns department.

Returns Department: Tel: 714-662-4959 ext. 3 returns@ezsystems.com

Todays Date:

Enter Sales Order, Web Order or Invoice Number. This is not a returns authorization number. Do not just ship the unit back to us without instructions. We need this info to verify the warranty, etc... We will email you back a returns number.

Sales, Web Order or Invoice Number:

Email address:

Bill to Address:
Include company
(if applicable) &
name & full address.

Telephone Number:

First and Last name:

Fax Number:

Ship to Address:
Include company
(if applicable) &
name & full address.

List model, serial number off the actual unit, and problem (s).

Model:

Serial Number(s):

Problem: (if known)

Select from the below list a reason for the return and enter it into the comments / instructions field.
Please specify if you want a replacement or want to return unit back & pay a 25% restock fee*
(unwanted product is returnable and a restock fee may be paid only if within 10 calendars of receiving- see FAQ page*).

Got Wrong Product - please tell us what model you got.	Received Shortage - what qty did you get?
Damaged Shipping Box - unit is broken inside. *Save unit in packaging	Order Cancelled - please give reason
Defective - tell us specifically what is wrong.	Not Brand New - list what makes unit not new.
Due to shipping delay no need for product now. Please explain.	We ordered too many - what qty did you get?
Over-shipment - shipped too many What qty did you get?	Seal Broken
Missing Parts - tell us what is missing.	Dead On Arrival
Ordered wrong product - tell us pn# if replacement is needed.	Not Original
Nothing Wrong - for return with restock fee. Unit is within restock period.	Other - please explain.

Comments / instructions: