FAQs
About Us      How to Buy       Payment Options       Return Requests       Repair Requests      Shipping Fees / Methods
Buyers Guides        Advanced Search        Cart         Order Tracking             Contacts       Join Promo List to Save $       Home

   
CREDIT CARDS FROM ALL COUNTRIES ARE ACCEPTED
We accept American Express (AMEX), Visa, MasterCard, Discover and Paypal.
When paying by credit card we like to ship to the bill to address on the card.
 

Paypal
We like to ship to a confirmed / verified address in Canada and USA.
 
We provide Net 30 terms (with prior approval) for purchase orders and various forms of payment and prepayment. 
See our Payment Options for more information.
 
How do I get a price quote on an item that has no price listed?
Please click on this price quote button below and fill out and submit our online form vs. calling. 

    
WARRANTY
What is your warranty policy?
Our warranty procedure is to repair or replace the "defective" product within the warranty period.

How long is your warranty period?
Refurbished product is 30 calendar days from ship date. 
New product is 90 calendar days from ship date.
Paid repairs is 180 calendar days (6 months) from ship date.
 
The warranty period starts with the ship date. 
Warranty period does not start over if product is sent into us under warranty and then returned to you. Most warranty issues on new products are handled by the manufacturer and not by EZ Systems. The length of your warranty is stated on your invoice. 

How quickly will my warranty issue be handled by EZ Systems? 
We will process your warranty as quickly as we can. It could be one to several days for us to issue you a RMA number. We are some times dependent upon our distributors and suppliers to turn around your warranty claim so we in turn can issue you a RMA number. We will always do our best to expedite your warranty problems. 

Our warranty does not cover  A. through D. below: 
A. Our warranty does not cover consumables
Our warranty does not cover consumables. Examples of consumables are toner/fusers in printing devices, tapes that go into the tape backup drives or laptop batteries that have an uncontrollable shelf life.

B. Our warranty does not cover the shipping cost back to us.
Our warranty does not cover the shipping cost back to us. It is at your expense unless we ship you the wrong item. We will use UPS Ground or Fedx Ground when returning product back to you under warranty. If you wish, you can request a faster, more expensive shipping service back to you and elect to pay the cost of shipping back to you. 

C. Our warranty does not cover advance exchanges and loaners
Advance exchanges or loaners are not part of our warranty but we can sell you a replacement and when we get the possibly "defective" unit back we can then credit your account. If you are in need of this service please let us know. 

D. Our warranty does not cover when warranty stickers have been removed or product was damaged during use.
We will not take product back if the warranty stickers have been removed or broken. This voids any and all warranty. If the product has been dropped or damaged during use (hit by a power surge, etc..) we will not be able to honor the warranty.


RETURNS
What is your return policy? 
EZ Systems will always need to get the product back via our RMA Return Material Authorization process using or online form. We will need to know the serial number of the unit and invoice number. Product sent back to us without our prior approval (i.e. without a RMA number) may be returned or refused. Please use our online RMA form which can be found by clicking this link. Our issuing a refund in the form of either a check or a store credit is also dependent upon you following the terms and conditions outlined in our warranty, refund and returns sections.

I got the wrong model or part number and I want to return it, what do I do?  
Please let us know within 10 calendar days of receiving the product if it is the wrong product (i.e. not what you ordered). If it is new and the wrong product do not open the box since it will then not be resalable as new and we then may not take it back. If it is the wrong product, please give us the opportunity to take back the unit and replace it with the correct model. Please contact our returns department immediately via our online rma form if you get the wrong product. 

How long in days is my RMA Return Material Authorization number good for?  
It is good for 10 calendar days. Please send product back to us within 10 calendar days of when it was issued. Product that comes in after 10 calendar days may be returned and the warranty may not be honored and a new RMA may need to be issued. This is a typical condition our distributors put on us when we need to return product to them.

How quickly will my  return issue be handled by EZ Systems? 
We will process your return as quickly as we can. It could be one to several days for us to issue you a RMA number. We are some times dependent upon our distributors and suppliers to turn around your warranty claim so we in turn can issue you a RMA number. We will always do our best to expedite your warranty problems. 

RESTOCK FEE
Can I send the unit back and pay a restock fee? Yes, our restocking fee is 39%. 
1. The 39% restocking fee applies within 10 calendar days after you received the product. After this initial 10 days the product can not be returned and a restock fee can not be paid. 
2. Additionally, in a few situations, we may advise you prior to shipping that the product is not returnable and so you will not be able to send the product back and pay a restocking fee. 
3. On new items if you see on the box the model or part number is incorrect please do not open the box since then these "new" items will not be new anymore and may not be returnable.


REFUNDS
What is your refund policy if you can not repair or replace the product?
If and only if we can not repair or replace the unit and determine the product is "defective", we will issue you a refund check with no restocking fee. 

What is your refund policy if you ship me the wrong product?
We will replace the product with the correct model.

How quickly should I expect a refund check or a store credit?
Since we have to issue a RMA Return Material Authorization number, then get the product back from you, and then send you a check or store credit back by mail this process could take 1 to 2 weeks. If you need to check on the status of your refund please email returns@ezsystems.com

When can my order ship?
Web orders placed by 9AM PST ship the same day except on weekends or holidays. If you are past 9AM and need something to ship that same day, please give us a call and we will see what we can arrange for you.

Will Call by Appointment Only. 
Most parts are not in California.

How do I join your email promotions and specials list?
We will email you about once a week to let you know about promotions and specials that can save you money. 
Click the following link to join our list > > Join Promo List to Save $

How will Pinnaclemicro use my email address I provided with my order?
We will use your email address to communicate with you regarding the status of your order and our credit card verification department may communicate with you via email to find out more information that is needed to process your credit card or verify your identity. Emails could come from EZ Systems or verificator.com for this reason.
 
Also we will email you about once a week to let you know about promotions and specials that we have that will save you money. 
Every email has at the bottom of it a link for you to utilize to remove your email address from our email list if you do not want to receive further emails. This way you do not need to email anybody at the company to have us manually remove you from our email list.