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Return Request Form for Under Warranty Repair, Replacement or Restock / Refund
 
This https:// secure form is for sending product back under warranty for repair, replacement or refund / restock.

Instructions:
1. Please fill out and submit this form by pressing the submit button at the bottom of this page.
2. We will then email you a return number. Replies for under warranty, replacement or refund requests may take 1 to 3 days.
3. Then ship your unit to the address instructed by our returns department. We have several locations for returns.
4. Write the return number on the outside of the shipping box or carton. 
5. Please use plenty of packing material and insure your shipment against possible damage with your shipper.
6. Keep your return number for future reference & for when corresponding with our returns department. 

Returns Department: Tel: 714-662-4959   ext. 3   returns@ezsystems.com

Todays Date:   

Enter Sales Order, Web Order or Invoice Number. This is not a returns authorization number. Do not just ship the unit back to us without instructions. We need this info to verify the warranty, etc... We will email you back a returns number.
 

Sales, Web Order or Invoice Number:  
 

Email address:  

Bill to Address:
Include company
(if applicable) &
name & full address.

Telephone Number:

First and Last name:

Fax Number: 
 

Ship to Address:
Include company
(if applicable) &
name & full address.
 

We will use UPS Ground or Fedx Ground when returning product back to you under warranty. If you wish, you can request a faster, more expensive shipping service back to you and elect to pay the cost of shipping back to you. Please specify below.
 
Shipping Method Back to you:

List all models, serial number(s) off the actual units, and problems.
  

Model:

Serial Number(s): 

Problem: (if known)


Select from the below list the reason for the return and enter it into the comments / instructions field.
Please elaborate and let us know anything else that you think we should know about this return.
 
DOA - Dead On Arrival Seal Broken  Damaged Shipping Box - unit is broken inside
Received Wrong Product   What did you get? Received Shortage Shipping Delay
Defective  Specifically what is wrong? Over-shipment Missing Parts   What is missing?
Not Original Not Brand New Ordered Wrong Product 
Order Cancelled Ordered Too Many Nothing Wrong  Can we return & pay restock fee?
Other    
     
Comments / instructions:


 

  
  Orders placed by 9AM PST ship the same business day.                     Order Minimum  $100 USA/Canada  $300 all other countries
 Terms & Conditions  Ordering means you agree with FAQ page.               Will Call by Appointment Only. Most parts are not in California.
                                   Click to Verify   

  Hours: 8AM to 4PM PST                                      3480 W Warner Ave., #A  Santa Ana, CA  92704                                   Copyright 1995-2008
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