|
FAQs Frequently Asked Questions
HOW TO BUY
Search and Buy
Online
Use the above search box or
the search field in the search bar near the top center of every page.
This will put you into our "results" page or catalogue page.
You will see parts/models, descriptions, pricing, quantity and
warranty info. Then click the add to cart button that is to the right
and above the price. The online order process is 2 steps or screens.
When you finish you see a receipt of your order which is also emailed
to you.
Buy Repairs Online
Click on this link Repair
Requests to buy repairs online.
Order by Phone
714-662-4959 or
800-392-6962 (USA only)
Click
here for sales/service contact information
Email us
Orders
sales@ezsystems.com
with the info that
is in our buy
by fax form.
Fax us Orders
714-662-6859, use our buy
by fax form or your
own order form.
PAYMENT
METHODS
We
accept USA and International Credit Cards from all countries outside
the United States.
We
are using an international credit card verification service that may
require additional identity verification.
Emails and phones calls for this reason regarding your order may be
made on our behalf from verificator.com
To expedite the processing of your order, please be available at the
phone number or email address that you
provided so that they may be able to contact you if needed. Please
note if our verification team is unable to contact you
this could cause delays in the processing of your order. Verification
of orders can take several hours to several days.
We are also willing to ship on your shipping account number and use
your carrier just enter that information when you
check out. When paying by credit card we like to ship to the bill to
address on the card.
The option to pay by credit card for USA and International
Customers is available to you when you are asked for payment in step 3
(see below):
1. First you use our search or links of our pages and find an item and
add an item(s) to the cart.
2. Then you select the shipping method. You can also use your UPS,
Fedx or DHL account number at this step if you want.
3. Then you are asked for payment information & Bill to and Ship
to information.
Fill in all fields especially regarding the phone
number off the back of the card for the issuing bank if you are
outside
USA or Canada.
4 And then you are given a receipt of your order online and via
email.
All credit card orders are verified and processed at the time of
shipment and not before.
Wire
Transfer In Advance
When
you complete your order online you will get information on how and
where to send your payment.
You can select this payment option when in step 3 above.
PayPal for USA & Canada
Go ahead and select PayPal as your payment method when you check
out via our shopping cart, you will be redirected to PayPal.com
where you can complete the order and payment. You can select this
payment option when in step 3 above.
Net 30 (Pre-Qualified)
Net Terms are for pre-qualified customers only. If you haven't
been pre-qualified please call us or email us to get a credit
application. It could take 5 days to get terms established. You can
select this payment option when in step 3 above.
PRICE QUOTES
How do I get a price
quote on an item that has no price listed?
Please click on this price
quote button below and fill out and submit our online form vs.
calling.
WARRANTY
What is your warranty policy?
1. Our initial warranty procedure is to repair or replace the
"defective" product within the warranty period.
2. If we then can not repair or replace the unit and determine
the product is "defective", we will issue you a refund
check with no restocking fee.
If we determine the product is good and is not
"defective", a 25% restock fee will apply.
How long is your warranty period?
Refurbished product is 30 calendar days from ship date.
New product is 90 calendar days from ship date.
Paid repairs is 180 calendar days
(6 months) from ship date.
The
warranty period starts with the ship date.
Warranty period does not start over if product is sent
into us under warranty and then returned to you. Most warranty
issues on new products are handled by the manufacturer and not by EZ
Systems. The length of
your warranty is stated on your invoice.
How quickly will my warranty issue
be handled by EZ Systems?
We will process your warranty as
quickly as we can. It could be one to several days for us to issue you
a RMA number. We are some times dependent upon our distributors and
suppliers to turn around
your warranty claim so we in turn can issue you a RMA number. We will always do our best to expedite
your warranty problems.
Our warranty does not cover A. through D. below:
A.
Our warranty does not cover consumables
Our warranty does
not cover consumables. Examples of consumables are toner/fusers in printing devices, tapes
that go into the tape backup drives or laptop batteries that have an
uncontrollable shelf life.
B. Our warranty does not cover the shipping cost back to us.
Our warranty does not cover the shipping cost back to us. It is at
your expense unless we ship you the wrong item. We will use UPS Ground
or Fedx Ground when returning product back to you under warranty. If
you wish, you can request a faster, more expensive shipping service
back to you and elect to pay the cost of shipping back to you.
C. Our warranty does not cover advance exchanges and loaners
Advance exchanges or loaners are not part of our warranty but
we can sell you a replacement and when we get the possibly "defective" unit back we can
then credit your account. If you are in need
of this service please let us know.
D. Our warranty does not cover when warranty stickers have been removed or product was damaged
during use.
We will not take product back if the
warranty stickers have been removed or broken. This voids any and all
warranty. If the product has been dropped or damaged during use (hit
by a power surge, etc..) we will not be able to honor the warranty.
RETURNS
What is your return policy? Return
Request Online Form
EZ Systems will always need to get the product back via our RMA Return
Material Authorization process using or online form. We will need to know
the serial number of the unit and invoice number. Product sent back to us
without our prior approval (i.e. without a RMA number) may be
returned or refused. Please use our online return request form. Our issuing a refund in the form of
either a check or a store credit is also dependent
upon you following the terms and conditions outlined in our warranty,
refund and returns sections.
I got the wrong model or part number and I want to return it, what do I do?
Please let us know within 10
calendar days of receiving the product if it is the wrong product
(i.e. not what you ordered). If
it is new and the wrong product do not open the box since it will then
not be resalable as new and we then may not take it back. If it is the wrong product, please give us the
opportunity to take back the unit and replace it with the correct
model.
Please contact our returns department immediately via our online rma form
if you get the wrong product.
How long in days is my RMA
Return Material Authorization number good
for?
It is good for 10 calendar days. Please send product back to us
within 10 calendar days of when it was issued. Product that comes in
after 10 calendar days may be returned and the warranty may not be
honored and a new RMA may need to be issued. This is a typical
condition our distributors put on us when we need to return product to them.
How quickly will my return issue
be handled by EZ Systems?
We will process your return as
quickly as we can. It could be one to several days for us to issue you
a RMA number. We are some times dependent upon our distributors and
suppliers to turn around
your warranty claim so we in turn
can issue you a RMA number. We will always do our best to expedite
your warranty problems.
RESTOCK FEE
Can I send the unit back and pay a restock fee? Yes, (see
below) our
restocking fee is 25%.
1. The 25% restocking fee applies within 10 calendar days after
you received the product.
After this initial 10 days the product can not be returned and a
restock fee can not be paid.
2. Additionally, in a few situations, we may advise you prior to
shipping (in advance) that the product is not
returnable and so you will not be able to send the
product back and
pay a restocking fee.
3. On new
items if you see on the box the model or part number is incorrect
please do not open the box since then these "new" items will
not be new
anymore and may not be returnable since the new
seal has been broken on the shipping carton.
REFUNDS
What is your refund policy if you can not repair or replace the
product?
If and only if we can not repair or replace the
unit and determine the product is "defective", we will issue you a refund
check with no restocking fee.
If we determine the product is good and is not "defective",
a 25% restock fee will apply
What is your refund policy if you ship me the wrong product?
We will replace the product with the
correct model.
How quickly should I
expect a refund check or a store credit?
Since we have to issue a RMA Return Material Authorization number, then
get the product back from you, and then send you a check or store credit back
by mail this process could take 1 to 2 weeks. If you need to check on
the status of your refund please email returns@ezsystems.com
PAID REPAIRS
How do I request a paid repair? Paid
Repairs Online Request Form
Please use our paid repairs request online form.
SHIPPING
When can my order ship?
Web orders placed by 9AM PST ship the same day except on weekends
or holidays.
If you are past 9AM and need something to
ship that same day, please give us a call and we will see what we can
arrange for you.
Which shippers do you use? Can I have you ship on my Fedx,
UPS or DHL account?
We ship via UPS, Federal Express or DHL. We will ship via the
United States Postal Service for APO customers. We allow you to enter
your Fedx, UPS or DHL account number into our shopping cart when you
are checking out if you do not want us to bill you for shipping.
Will Call by Appointment Only.
Most parts are not in California.
EMAIL LIST
How do I join your email promotions and specials list?
We will email you about once a week to let you know about promotions
and specials that can save you money.
Click the following link to join our list > > Join
our Promo Email List to Save $
How will EZ Systems use my email address I provided with my
order?
We will use your email address to communicate with you regarding
the status of your order and our credit card verification department
may communicate with you via email to find out more information that
is needed to process your credit card or verify your identity. Emails
could come from EZ Systems or
verificator.com for this reason.
Also we will email you about once a week to let you know
about promotions and specials that we have that will save you
money.
Every email has at the bottom of it a link for you to utilize to
remove your email address from our email list if you do not want to
receive further emails.
This way you do not need to email anybody at the company to have us
manually remove you from our email list.
ABOUT US
Established in 1991 and online since 1995, EZ Systems located
in Orange County, California (Santa Ana) sells new and refurbished
computer systems, servers, networking, computer parts, software,
telecom and medical products. We also repair tape drives, optical
drives and printers on a depot repair basis. Our customers range from
computer resellers to self maintainers to corporations to governmental
and educational institutions. Between our 3 web sites we average over
10,000 unique visitors per day which keeps our staff of 8 very
busy.
Some of the
strengths/credentials of the company include; the
Better Business Bureaus approval as an online reseller,
a Dun & Bradstreet rating, a government CAGE code, Visa,
MasterCard, American Express, Discover credit card merchant
accounts, a healthy average monthly bank balance, returns, repairs or
online orders can be placed 24 hours a day via secure server
which is ScanAlert Hacker Safe and Verisign SSL secure, 16 years in
business, and 12 years selling over the internet.
EZ System also maintains two other web
sites Pinnaclemicro.com
and Pinnaclemicrogb.co.uk.
SECURITY
|
