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Computers

Notebooks      Software
Desktops
        Parts
Servers

Networking

Hubs        Switches
Bridges    Routers     
UPS
          

Peripherals

Scanners  Projectors
Printers  Plotters
Monitors Data Storage
HDTV Cameras
   

Medical

Agitators to X-Rays
Medical Equipment
            

Telecom Gear

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Telecom


  

FAQs    Frequently Asked Questions

HOW TO BUY 

          Keyword(s)

 Part / Model #  begins with

Form Factor or Processor Type or....
          Price Range 

     Brand / Manufacturer

to

Search and Buy Online  
Use the above search box or the search field in the search bar near the top center of every page. This will put you into our "results" page or catalogue page. You will see parts/models, descriptions, pricing, quantity and warranty info. Then click the add to cart button that is to the right and above the price. The online order process is 2 steps or screens.  When you finish you see a receipt of your order which is also emailed to you.

Buy Repairs Online
Click on this link Repair Requests to buy repairs online.

Order by Phone
714-662-4959 or 800-392-6962 (USA only)   Click here for sales/service contact information

Email us Orders
sales@ezsystems.com with the info that is in our  buy by fax form.

Fax us Orders
714-662-6859, use our buy by fax form or your own order form.
                     


PAYMENT METHODS
 

We accept USA and International Credit Cards from all countries outside the United States.

We are using an international credit card verification service that may require additional identity verification.
Emails and phones calls for this reason regarding your order may be made on our behalf from verificator.com

To expedite the processing of your order, please be available at the phone number or email address that you
provided so that they may be able to contact you if needed. Please note if our verification team is unable to contact you
this could cause delays in the processing of your order. Verification of orders can take several hours to several days.

We are also willing to ship on your shipping account number and use your carrier just enter that information when you
check out. When paying by credit card we like to ship to the bill to address on the card. 

The option to pay by credit card for USA and International Customers is available to you when you are asked for payment in step 3 (see below):
1. First you use our search or links of our pages and find an item and add an item(s) to the cart. 
2. Then you select the shipping method. You can also use your UPS, Fedx or DHL account number at this step if you want.
3. Then you are asked for payment information & Bill to and Ship to information.
    Fill in all fields especially regarding the phone number off the back of the card for the issuing bank if you are outside
    USA or Canada.
4  And then you are given a receipt of your order online and via email. 
 
All credit card orders are verified and processed at the time of shipment and not before. 

Wire Transfer In Advance
When you complete your order online you will get information on how and where to send your payment. 
You can select this payment option when in step 3 above.


PayPal for USA & Canada
Go ahead and select PayPal as your payment method when you check out via our shopping cart, you will be redirected to PayPal.com  where you can complete the order and payment. You can select this payment option when in step 3 above.

Net 30 (Pre-Qualified)
Net Terms are for pre-qualified customers only. If you haven't been pre-qualified please call us or email us to get a credit
application. It could take 5 days to get terms established. You can select this payment option when in step 3 above.
  
   

 
PRICE QUOTES 

How do I get a price quote on an item that has no price listed?
Please click on this price quote button below and fill out and submit our online form vs. calling. 
Price Request Form
    
 
WARRANTY

What is your warranty policy?
1. Our initial warranty procedure is to repair or replace the "defective" product within the warranty period.
2. If we then can not repair or replace the unit and determine the product is "defective", we will  issue you a refund check with no restocking fee. 
    If we determine the product is good and is not "defective", a 25% restock fee will apply.


How long is your warranty period?
Refurbished
product is 30 calendar days from ship date. 
New
product is 90 calendar days from ship date.
Paid repairs is 180 calendar days (6 months) from ship date.
 
The warranty period starts with the ship date. 
Warranty period does not start over if product is sent into us under warranty and then returned to you. Most warranty issues on new products are handled by the manufacturer and not by EZ Systems. The length of your warranty is stated on your invoice. 

How quickly will my warranty issue be handled by EZ Systems?
 
We will process your warranty as quickly as we can. It could be one to several days for us to issue you a RMA number. We are some times dependent upon our distributors and suppliers to turn around your warranty claim so we in turn can issue you a RMA number. We will always do our best to expedite your warranty problems. 

Our warranty does not cover  A. through D. below: 
A. Our warranty does not cover consumables

Our warranty does not cover consumables. Examples of consumables are toner/fusers in printing devices, tapes that go into the tape backup drives or laptop batteries that have an uncontrollable shelf life.

B. Our warranty does not cover the shipping cost back to us.
Our warranty does not cover the shipping cost back to us. It is at your expense unless we ship you the wrong item. We will use UPS Ground or Fedx Ground when returning product back to you under warranty. If you wish, you can request a faster, more expensive shipping service back to you and elect to pay the cost of shipping back to you. 

C. Our warranty does not cover advance exchanges and loaners
Advance exchanges or loaners are not part of our warranty but we can sell you a replacement and when we get the possibly "defective" unit back we can then credit your account. If you are in need of this service please let us know. 

D. Our warranty does not cover when warranty stickers have been removed or product was damaged during use.
We will not take product back if the warranty stickers have been removed or broken. This voids any and all warranty. If the product has been dropped or damaged during use (hit by a power surge, etc..) we will not be able to honor the warranty.


RETURNS      
What is your return policy?   Return Request Online Form
EZ Systems will always need to get the product back via our RMA Return Material Authorization process using or online form. We will need to know the serial number of the unit and invoice number. Product sent back to us without our prior approval (i.e. without a RMA number) may be returned or refused. Please use our online return request form. Our issuing a refund in the form of either a check or a store credit is also dependent upon you following the terms and conditions outlined in our warranty, refund and returns sections.

I got the wrong model or part number and I want to return it, what do I do?  
Please let us know within 10 calendar days of receiving the product if it is the wrong product (i.e. not what you ordered). If it is new and the wrong product do not open the box since it will then not be resalable as new and we then may not take it back. If it is the wrong product, please give us the opportunity to take back the unit and replace it with the correct model. Please contact our returns department immediately via our online rma form if you get the wrong product. 

How long in days is my RMA Return Material Authorization number good for?  
It is good for 10 calendar days. Please send product back to us within 10 calendar days of when it was issued. Product that comes in after 10 calendar days may be returned and the warranty may not be honored and a new RMA may need to be issued. This is a typical condition our distributors put on us when we need to return product to them.

How quickly will my  return issue be handled by EZ Systems? 
We will process your return as quickly as we can. It could be one to several days for us to issue you a RMA number. We are some times dependent upon our distributors and suppliers to turn around your warranty claim so we in turn can issue you a RMA number. We will always do our best to expedite your warranty problems.
  

RESTOCK FEE
Can I send the unit back and pay a restock fee? Yes, (see below) our restocking fee is 25%. 
1. The 25% restocking fee applies within 10 calendar days after you received the product. 
    After this initial 10 days the product can not be returned and a restock fee can not be paid. 
2. Additionally, in a few situations, we may advise you prior to shipping (in advance) that the product is not returnable and so you will not be able to send the 
    product back and pay a restocking fee. 
3. On new items if you see on the box the model or part number is incorrect please do not open the box since then these "new" items will not be new 
    anymore and may not be returnable since the new seal has been broken on the shipping carton.


REFUNDS
What is your refund policy if you can not repair or replace the product?
If and only if we can not repair or replace the unit and determine the product is "defective", we will issue you a refund check with no restocking fee.
If we determine the product is good and is not "defective", a 25% restock fee will apply

What is your refund policy if you ship me the wrong product?

We will replace the product with the correct model.

How quickly should I expect a refund check or a store credit?
Since we have to issue a RMA Return Material Authorization number, then get the product back from you, and then send you a check or store credit back by mail this process could take 1 to 2 weeks. If you need to check on the status of your refund please email returns@ezsystems.com
 

PAID REPAIRS
How do I request a paid repair?
Paid Repairs Online Request Form
Please use our paid repairs request online form.
 

SHIPPING 
When can my order ship?
Web orders placed by 9AM PST ship the same day except on weekends or holidays. If you are past 9AM and need something to ship that same day, please give us a call and we will see what we can arrange for you.

Which shippers do you use?  Can I have you ship on my Fedx, UPS or DHL account?
We ship via UPS, Federal Express or DHL. We will ship via the United States Postal Service for APO customers. We allow you to enter your Fedx, UPS or DHL account number into our shopping cart when you are checking out if you do not want us to bill you for shipping.

Will Call by Appointment Only. 
Most parts are not in California.
 

EMAIL LIST
How do I join your email promotions and specials list?
We will email you about once a week to let you know about promotions and specials that can save you money. 
Click the following link to join our list > >
Join our Promo Email List to Save $

How will EZ Systems use my email address I provided with my order?
We will use your email address to communicate with you regarding the status of your order and our credit card verification department may communicate with you via email to find out more information that is needed to process your credit card or verify your identity. Emails could come from EZ Systems or verificator.com for this reason.
 
Also we will email you about once a week to let you know about promotions and specials that we have that will save you money. 
Every email has at the bottom of it a link for you to utilize to remove your email address from our email list if you do not want to receive further emails. This way you do not need to email anybody at the company to have us manually remove you from our email list.
 

ABOUT US
Established in 1991 and online since 1995, EZ Systems located in Orange County, California (Santa Ana) sells new and refurbished computer systems, servers, networking, computer parts, software, telecom and medical products. We also repair tape drives, optical drives and printers on a depot repair basis. Our customers range from computer resellers to self maintainers to corporations to governmental and educational institutions. Between our 3 web sites we average over 10,000 unique visitors per day which keeps our staff of 8 very busy. 
 
Some of the strengths/credentials of the company include; the Better Business Bureaus approval as an online reseller, a Dun & Bradstreet rating, a government CAGE code, Visa, MasterCard,  American Express, Discover credit card merchant accounts, a healthy average monthly bank balance, returns, repairs or online orders can be placed 24 hours a day via secure server which is ScanAlert Hacker Safe and Verisign SSL secure, 16 years in business, and 12 years selling over the internet.

EZ System also maintains two other web sites Pinnaclemicro.com and Pinnaclemicrogb.co.uk.

SECURITY

Click to Verify 
   
 
 
 Orders placed by 9AM PST ship the same business day.                           Order Min  $100 USA/Canada  $300 all other countries
 Will Call by Appointment Only. Most parts are not in California.                    Price Quotes Click button & use online form vs.calling. 
 Terms & Conditions  Ordering means you agree with FAQ page.                    Fraud  We prevent & report those committing fraud.


    Click to Verify                Click for live chat            
 
1,000,000 Models  5,000 Brands                                                                                                                                     International Credit Cards Accepted     
 

    Hours: 8AM to 4PM PST        3480 W Warner Ave., #A  Santa Ana, CA  92704         Copyright 1995-2008